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FAQs

Digital Cable

Q. What exactly is Digital Cable?

A. Digital Cable is a technology that delivers brilliant picture and sound quality to your house without a dish or antenna on the outside of your home or apartment. It delivers information, entertainment and music to your home.

Q. Does every TV in my home need a separate cable box?

A. Yes. Having a box for each TV allows you to access the complete digital lineup. Without a separate box for each TV, you cannot access the features like pay-per-view and the on screen guide providing information about each show. It is possible to get channels without a box, but it is not the full line up available to you.

Q. Do I need a Digital Television to get digital cable channels?

A. No. Your cable service includes a Digital TV box that allows your television to receive the digital signal. You can continue to enjoy your current television without the expense of a new digital version.

Q. What's the difference between Digital TV and satellite service?

A. Weather plays an important role in the signal quality you receive from satellite service. Rain, snow and heavy winds can interrupt the programming you are watching. Cable is not affected in this way. Satellite services require you to buy equipment from them. Cable companies own the equipment you are using so if the equipment is outdated or needs to be replaced, you do not have to buy all new equipment.

Q. How can I order Digital Cable? Q. What is the Technical Support phone number for Mediacom?

High-Speed Internet

Q. Is High-Speed Internet access compatible with both PC and Mac?

A. Yes. High-Speed Internet will work with a PC or a Mac.

Q. Can I get high-speed Internet without cable TV hooked up?

A. Yes. You can order stand alone high speed Internet service. However, you can save money by bundling services together! By bundling, you will get more great services for your home at big savings!

Q. Is it possible to watch TV and surf the Internet at the same time?

A. Yes! The network was built with convenience in mind. The services can share the same line and not interfere with each other.

Q. Can I take calls while using the high-speed Internet connection?

A. Yes! This high-speed Internet solution doesn't use a telephone line and will not interfere with phone calls.

Q. How can I find out if high-speed Internet is available in my area? Q. What is the Technical Support phone number for Mediacom?

Phone Service

Q. What is phone service from a cable provider?

A. Phone service from your cable provider is a new technology that allows you to make calls over the data network of your cable operator. With this technology, you are able to keep your current phone number and phone. You will also be able to get calling features like voice mail, call waiting and more!

Q. What is VoIP, or Voice over Internet Protocol?

A. Voice over Internet Protocol is a technology developed to send calls over existing data networks. While some services use the Internet for call transmission, cable companies use a separate network to give you a far superior connection.

Q. What is the difference between phone service from my cable provider and traditional phone service?

A. Digital phone service is designed to save you money over traditional phone service without sacrificing any of the aspects of your current phone service. You can keep your current telephone number and phone. You can also take advantage of your favorite calling features like caller ID, call waiting and voice mail. You can save even more money by bundling this service with cable TV and Internet services. You'll have three great services on one convenient monthly bill.

Q. If I subscribe to phone service through my cable provider, will I still get services like Call Waiting and Caller ID?

A. Yes! You can still get your favorite calling features. Popular features include: Voice Mail, Call Waiting, Caller ID, Call Waiting with Caller ID, and Three-Way Calling.

Q. How can I find special offers on phone service in my area? Q. What is the Technical Support phone number for Mediacom?

New Customer disclaimers
VIP3
* Xtream 100 Silver Pricing: Monthly price is good for one year and thereafter increases by $20 each year until the fourth year, when each service will begin to be billed at its standard rate (currently $179.98 for all three services). If you cancel any of the three services in the package during the first year, standard rates will be charged for any continuing services. Package price does not include standard installation fee ($99, more if special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) a surcharge for regional sports networks, currently up to $4.57, depending on your location; (iii) a surcharge for local broadcast stations, currently up to $11.94, depending on your location; (iv) taxes, franchise fees and other amounts required by law to be collected or paid; or (v) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time. After the first year, if our standard rate for any service in your package that is not free increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. †Internet Service Usage Allowance & Speeds: Internet 100 is subject to a usage allowance of 1,000 gigabytes per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time. Download and upload speeds are not guaranteed and may vary. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers not subscribing to any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply. WorldTalk30: 30 minutes a month of international calling only available to customers who don’t subscribe to WorldTalk service.

HSD3
*Promotional price does not include standard installation ($49.99), activation fee ($10), monthly modem charge (currently $10.00), or charges for options you select. Price does not include taxes or governmental charges. All these additional charges may increase at any time. After month 12, monthly promotional price will increase $20 to the then standard rate in your area, currently [$69.99] (subject to change). Additionally, if we increase our standard monthly rate or charges related to any of your services included in the promotional offer or institute a new fee or charge at any time, we can pass the increase or new charge through to you at any time after the first year. Offer may be terminated at any time without notice, may not be available in all areas, cannot be combined with any other offer, are not transferable and are void where prohibited. Promotional offer available only to customers who have not subscribed to Mediacom services within the preceding 90 days and meet Mediacom’s applicable credit and other requirements. Customer agreement to all applicable terms and policies required. Standard Installations utilize existing wiring and do not include special wiring work, installation or repair of outlets or any other special installation procedures for which additional charges apply. Offers, prices, and service features, specifications and terms may vary among areas and customers and may change from time to time. Download and upload speeds are not guaranteed and may vary. Other charges, conditions, requirements and restrictions may apply. Logos, brand names and other branding are the property of their respective owners. Mediacom Internet 60 usage allowance is 400 Gigabytes per monthly billing period. Excess usage will result in additional charges of $10 for every increment of up to 50 additional Gigabytes used. Usage allowances are subject to change. For more information, see “Additional Terms and Conditions-Monthly Usage Allowance” at https://mediacomcable.com/site/legal.html.

BUN1
*Promotional package price does not include standard installation ($99.99), activation fee ($10), monthly modem charge (currently $10.00), sports/broadcast surcharges (currently up to $17.17), or charges for options you select. Package price does not include taxes, franchise fees or governmental charges. All these additional charges may increase at any time. After month 12, the monthly package price will increase $20.00 per year until year 4 when the package price will increase to the then standard rate in your area, currently ranging from [$152.44 - $156.44] (subject to change). Additionally, if we increase our standard monthly rate or charges related to any of your services included in the promotional package or institute a new fee or charge at any time, we can pass the increase or new charge through to you at any time after the first year. If you cancel any service in the package during the first 12 months, standard rates may apply to any continuing services. Offer may be terminated at any time without notice, may not be available in all areas, cannot be combined with any other offer, are not transferable and are void where prohibited. Promotional offer available only to customers who have not subscribed to Mediacom services within the preceding 90 days and meet Mediacom’s applicable credit and other requirements. Customer agreement to all applicable terms and policies required. Standard Installations utilize existing wiring and do not include special wiring work, installation or repair of outlets or any other special installation procedures for which additional charges apply. Offers, prices, programming availability, channel lineups and service features, specifications and terms may vary among areas and customers and may change from time to time. Download and upload speeds are not guaranteed and may vary. Other charges, conditions, requirements and restrictions may apply. Logos, brand names and other branding are the property of their respective owners. Mediacom Internet 60 usage allowance is 400 Gigabytes per monthly billing period. Excess usage will result in additional charges of $10 for every increment of up to 50 additional Gigabytes used. Usage allowances are subject to change. For more information, see “Additional Terms and Conditions-Monthly Usage Allowance” at https://mediacomcable.com/site/legal.html

Upgrade HSD1
*Promotional price does not include standard installation ($29.95), monthly modem charge (currently $10.00), or charges for options you select. Price does not include taxes or governmental charges. All these additional charges may increase at any time. After month 12, the monthly price will increase $20 per year until year 3 when the price will increase to the then standard rate in your area, currently [$69.99] (subject to change). If you cancel service during the first 12 months, standard rates may apply to any continuing services. Additionally, if we increase our standard monthly rate or charges related to any of your services included in the promotional price or institute a new fee or charge at any time, we can pass the increase or new charge through to you at any time after the first year. All Offers: Offers may be terminated at any time without notice, may not be available in all areas, cannot be combined with any other offer, are not transferable and are void where prohibited. Promotional offer available only to Mediacom Customers who have not subscribed to Mediacom Internet services within the preceding 90 days and meet Mediacom’s applicable credit and other requirements. Customer agreement to all applicable terms and policies required. Standard Installations utilize existing wiring and do not include special wiring work, installation or repair of outlets or any other special installation procedures for which additional charges apply. Offers, prices, and service features, specifications and terms may vary among areas and customers and may change from time to time. Download and upload speeds are not guaranteed and may vary. Other charges, conditions, requirements and restrictions may apply. Call your local Mediacom office for complete details. Logos, brand names and other branding are the property of their respective owners. Discounts and/or savings represented are based on standard rates. Mediacom Internet 60 usage allowance is 400 Gigabytes per monthly billing period. Excess usage will result in additional charges of $10 for every increment of up to 50 additional Gigabytes used. Usage allowances are subject to change. For more information, see “Additional Terms and Conditions-Monthly Usage Allowance” at https://mediacomcable.com/site/legal.html.

Upgrade DC2
*Promotional price does not include standard installation ($29.95), sports/broadcast surcharges (currently up to $17.17), or charges for options you select. Price does not include taxes, franchise fees or governmental charges. All these additional charges may increase at any time. After month 12, the monthly price will increase to the then standard rate in your area, currently up to [$83.45] (subject to change). Offers may be terminated at any time without notice, may not be available in all areas, cannot be combined with any other offer, are not transferable and are void where prohibited. Promotional offer available only to Mediacom Local Plus TV Customers who have not subscribed to Family TV within the preceding 90 days and meet Mediacom’s applicable credit and other requirements. Customer agreement to all applicable terms and policies required. Standard Installations utilize existing wiring and do not include special wiring work, installation or repair of outlets or any other special installation procedures for which additional charges apply. Offers, prices, programming availability, channel lineups and service features, specifications and terms may vary among areas and customers and may change from time to time. Other charges, conditions, requirements and restrictions may apply. Call your local Mediacom office for complete details. Logos, brand names and other branding are the property of their respective owners.

VOIC
*Price good for 1 year and thereafter increases by $10 each year until year 3 when service will begin to be billed at its standard rate (currently $49.95). Price does not include standard installation fee ($29.95, more if special work needed); or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) taxes and other amounts required by law to be collected or paid; or (iii) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time. After 1 year, if our standard rate for service that is not free increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who currently subscribe to Mediacom customers who have not subscribed to phone service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply.