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Privacy Policy

How Digital Globe Services Inc. (DGS) uses and protects your personal information

DGS respects and is committed to protecting your privacy and personal information. This Privacy Policy will provide information to you regarding how we collect and use your personal information, e.g. your name, your address, your email address, your credit card information. Please read this Privacy Policy carefully. From time to time, we may revise this Privacy Policy to address new issues or changes to our Web sites or practices. These changes will be posted on this page. So please check this Privacy Policy periodically to see if there have been any revisions.

The effective date of this Privacy Policy is September 30, 2017.

Scope of this policy

This Privacy Policy applies to DGS’s operation of this Web site under express agreement with one or more of its service partners who are identified on the main portion of the site (“Service Provider (s)”) and DGS’s method of collection and use of personal information gathered by us for our Service Providers. However, the privacy practices of our clients and media providers are not covered by this Privacy Policy.

This Privacy Policy also applies to your use of the following Web sites also operated by DGS: www.mediacombundledeals.com. If you leave this site via a link or otherwise, this Privacy Policy does not apply, and DGS cannot be and is not responsible for how personal information collected from you on other Web sites is used by the operators of such Web sites. Please be sure and check those Web sites’ Privacy Policies to ensure you are aware of their practices.

Use of Personal Information

Digital Globe Services, (DGS) collects from you only a minimum of basic personal information on our websites (such as your name, your address, your email address, your credit card information, etc.) that is necessary to:

  • Successfully process your order with our partners;
  • Provide you with order support, such as order status, gift cards or rebate redemptions;
  • Allow you to participate in contests and other features; and
  • Send you communications related to your order such as order confirmation emails, customer surveys, and special offers.

DGS may set and access our own cookies on your computer to allow you to buy and interact more conveniently and effectively with our Web sites. We also use web beacons to gather anonymous, aggregated statistical information (e.g. unique hits, page views) about our Web site traffic. This information is used to optimize your online experience by simplifying the process by which you order or interact with our Web sites.

DGS may share, as necessary, your personal information collected by us with third parties to help authenticate your order (i.e. make sure it’s really you) or to process your order (e.g. with shipping companies, with credit card processors, etc.). Additionally, we may use or share with our business partners this personal information for statistical and demographic analysis to help us and our business partners to ensure that you are receiving all of the products, services and discounts for which you are qualified and to provide you with better services and offerings.

DGS will not share, rent, lease, or sell your personal information (e.g. your name, your address, your email address, your credit card information) to any third party for their independent use or benefit without first obtaining your express written consent (i.e., permission).

DGS may contact you by telephone (landline), email or regular mail using the contact information you provide to DGS for the purposes of communicating to you regarding your order, customer surveys and special offers. By providing such contact information to DGS, you are authorizing DGS to contact you in this manner. You may, however, request at any time you are contacted by telephone (landline), email or regular mail that you no longer be contacted by DGS.

To unsubscribe from our mailing lists, please click the link at the bottom of any email sent to you by dgs. These links will give you complete instructions on how to remove yourself from the mailing lists.

DGS also may share personal information with companies, organizations or individuals outside of DGS or its Providers if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law, regulation, legal process or enforceable governmental request.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of DGS, our Service Providers, users or the public as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – Service Providers and other companies that sell products on behalf of Service Providers. For example, we may share information publicly about trends that we are seeing on our Website(s).

Information Security

We work hard to protect DGS and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt many of our services using SSL.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • Except for sending your information to the Service Provider so that they can fill your orders, we restrict access to personal information to DGS employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

For Questions or Concerns About This Privacy Policy

You can write to: Digital Globe Services, Inc., 202 6th Street, Suite 400, Castle Rock, CO 80104, USA or email us at: contactibexdigital@ibex.co ATTN: Privacy Policy Coordinator.

New Customer disclaimers
Xtream 100 Silver $99.98 Offer
* Xtream 100 Silver Pricing: First year monthly bundled price is $99.98. Thereafter, the monthly price increases by $30 in the second year and then $20 in the third year until the fourth year, when each service will begin to be billed at its standard rate (currently $179.98 for all three services). If you cancel any of the three services in the package, standard rates will be charged for any continuing services. Package price does not include standard installation fee ($99.99, more if special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) regional sports network surcharge, (iii) local broadcast station surcharges; (iv) taxes, franchise fees and other amounts required by law to be collected or paid; or (v) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time; surcharges vary depending on location and may increase due to programming cost increases. After the first year, if our standard rate for any service in your package that is not free increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 100 is subject to a usage allowance of 1,000 gigabytes per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time. Download and upload speeds are not guaranteed and may vary. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not subscribed to any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply.

Internet 60 $49.99 Offer
*Internet 60 Pricing: Monthly price good for one year and thereafter increases to standard rate then in effect (currently $69.99). Price does not include standard installation fee ($99.99, more if special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) taxes and other amounts required by law to be collected or paid; or (iii) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time. After the first year, if our standard rate increases or we institute a new fee for service subscribers, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 60 is subject to a usage allowance of 400 gigabytes per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time. Download and upload speeds are not guaranteed and may vary. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not subscribed to any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply.

Family TV + Internet 60 $89.98 Offer
*Family TV & Internet 60 Offer: First year monthly bundled price is $89.98. Thereafter, the monthly price increases by $20 each year until the fourth year, when each service will begin to be billed at the standard rate (currently $158.98 for both services). If you cancel either of the services in the package, standard rates will be charged for any continuing services. Package price does not include standard installation fee ($99.99, more if special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) regional sports network surcharge, (iii) local broadcast station surcharges; (iv) taxes, franchise fees and other amounts required by law to be collected or paid; or (v) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time; surcharges vary depending on location and may increase due to programming cost increases. After the first year, if our standard rate for any service in your package that is not free increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 60 is subject to a usage allowance of 400 gigabytes per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time. Download and upload speeds are not guaranteed and may vary. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not subscribed to any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply.

Phone Upgrade $4.99 Offer
*Phone Offer Pricing: Monthly price is good for one year. Thereafter, the monthly price increases by $10 each year until the third year, when service will begin to be billed at its standard rate (currently $49.95). Price does not include standard installation fee ($29.00, more if special work needed) or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently $10; (ii) taxes and other amounts required by law to be collected or paid; or (iii) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time. After 1 year, if our standard rate for any service that is not free increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Offer Availability: Offer expires on date stated above and may be terminated any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not subscribed to phone service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply.